Service
We take pride in providing the best service to our customers, even after a purchase has been completed.
Tecsys service
Tecsys has 30 years of experience in supply chain software and hardware, and has always offered our customers associated service agreements so that we can help them easily and quickly if the worst should happen.
That's why we have our own workshop and service technicians in both Copenhagen and Aarhus, so we can be there quickly if you need assistance. We service and repair scanners, handheld terminals, forklift terminals and printers. Often we manage software service via a device management system, so we can solve software problems online.
Repair of hardware
Our workshop has certified service technicians. Product areas include printers, handheld terminals, smartphones/tablets, barcode scanners and truck terminals. The workshop handles many different types of tasks, and our skilled service technicians will get your hardware back up and running as quickly as possible.
We have service technicians in Copenhagen and Aarhus who will travel to your business and get your hardware back up and running quickly. You don't need to have bought the hardware from us to have it repaired here, just contact us and get a price for the repair.
Software support
The most competent software service comes from the developer who programmed the software himself. That's why we always offer a support package when you buy software from Tecsys. Whether it's support for a bespoke piece of software, our PM5, WMS7, TMS or our LPS.
Support can consist of minor changes to the software, driver updates, feature issues and of course, malfunctions arising after approved testing. We prioritise our support and make sure your software is up to date and functional as quickly as possible.
Often, our customers choose to have Mobile Device Management installed, so our support staff can remotely access the software on the terminals and update the code without having to send in the equipment.
Hosting and IT services
Tecsys' hosting centre hosts both our in-house developed customer solutions and external IT solutions in a secure and professional environment. We ensure that your solution runs optimally, whether it's a single server with standard software or 20 servers with databases and special applications. We tailor a solution to suit your company's finances and technical specifications. We provide a total solution with operation of all your applications and backup of your data. Tecsys is a full service provider of hosting and IT services.
Mobile Device Management
With Mobile Device Management, you can take control of the terminal from the office to help employees with a problem. You can also update software on all terminals centrally, so you don't risk individual terminals missing an update.
SOTI MobiControl is the most comprehensive Mobile device management tool available on the market, with a wide range of valuable features.
Tecsys is an authorized SOTI reseller, has several certified technicians and has experience from several large customer projects.
